Privacy Policy

This Privacy Policy describes how TrunkWave Telecom LLC ("TrunkWave," "we," "us," or "our") collects, uses, discloses, and protects information when you use our services, website, or otherwise interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting the privacy of our customers and the end users of communications routed through our platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect business name, registered legal entity, billing address, contact email, phone number, payment information, and tax identification details required for KYC compliance.

1.2 Communications Metadata

To provide our services, we process communications metadata, including:

• Calling and called party numbers
• Call duration, timestamps, and routing information
• Message delivery status and timestamps
• SIP signaling data and call quality metrics
• Originating IP addresses for SIP traffic

1.3 Service Usage Data

We collect technical information about service usage, including API requests, dashboard activity, error logs, and feature adoption metrics for operational and billing purposes.

1.4 Information You Provide Voluntarily

This includes information submitted through contact forms, support tickets, or marketing inquiries.

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve our communications services
• Process billing, accounts payable, and tax obligations
• Comply with legal, regulatory, and law enforcement obligations including TCPA, FCC, and STIR/SHAKEN requirements
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Communicate with you about service updates, support, and technical matters
• Enforce our Acceptable Use Policy and Terms of Service
• Generate aggregated, anonymized analytics for service improvement

3. Information Sharing

We do not sell personal information. We may share information in the following limited circumstances:

3.1 Service Providers

With trusted third-party service providers who assist with payment processing, fraud detection, infrastructure hosting, customer support, and compliance services. These providers are bound by contractual confidentiality obligations.

3.2 Carrier Partners

With upstream telecommunications carriers and underlying network providers as necessary to route calls and messages. These transfers are required for service delivery and are limited to operational metadata.

3.3 Legal & Regulatory Compliance

When required by law, court order, subpoena, or other legal process, including responses to law enforcement requests, FCC orders, or STIR/SHAKEN governance authorities.

3.4 Business Transfers

In connection with a merger, acquisition, financing, or sale of assets, where information may be transferred subject to standard confidentiality protections.

4. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:

• TLS 1.3 encryption for all API and dashboard traffic
• SRTP encryption for media streams where supported
• Role-based access control with least-privilege principles
• Encrypted storage of sensitive data at rest
• Regular security reviews and infrastructure audits
• Multi-factor authentication for administrative access

Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain account information for the duration of the customer relationship and for a reasonable period thereafter for legal, accounting, and regulatory purposes. Communications metadata is retained as required for billing reconciliation, regulatory compliance, and dispute resolution — typically 12 to 36 months depending on jurisdiction and record type.

Upon account termination, we will delete or anonymize personal information except where retention is required by law (e.g., tax records, regulatory filings).

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion subject to legal retention requirements
• Object to or restrict certain processing activities
• Receive your information in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.

7. Cookies & Tracking

Our website uses essential cookies for authentication, session management, and basic analytics. We do not use third-party advertising cookies or cross-site tracking technologies. You may disable cookies through your browser settings, though this may impair certain site functionality.

8. International Data Transfers

TrunkWave Telecom LLC is registered in Wyoming, United States. By using our services, you understand that information may be transferred to and processed in the United States and other jurisdictions where our service providers operate. We implement appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers where required.

9. Children's Privacy

Our services are intended exclusively for businesses and are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The "Last updated" date at the top of this policy indicates the most recent revision. Material changes will be communicated via email to account administrators or via prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

TrunkWave Telecom LLC
Wyoming, United States
Email: [email protected]